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Privacy Policy

15th February 2024

1. Personal Information

Exuus Ltd. values your privacy. This Privacy Policy explains what personal and other information is collected through our products:

  1. SAVE
    1. SAVE Mobile
    2. SAVE Collector
    3. SAVE USSD (*777#) accessible in Rwanda on both MTN and Airtel
    4. SAVE Dashboard
  2. SAVE Plus

Exuus Ltd, the owner and operator of the above products is committed to your right to privacy and security of your personal identity with respect to your right to use “SAVE and SAVE Plus”. Accordingly, we have prepared this privacy policy statement to describe our collection, use, and disclosure of your personal information through “SAVE and Save Plus”. When you use our service (including website and mobile application), we may collect and use your related information. This policy intends to inform you how we use and protect the personally identifiable information that is collected from End-User using the service “SAVE and Save Plus”. For purposes of this policy, this information is termed “private information”, and is consistent with the Rwandan Constitution of 2003 as amended up to date (under art.22) which protects personal private information. If the related information was not provided, otherwise you may not register as our user to use some of our services or we may not be able to operate effectively and provide you with the best experiences from our services. So we have developed a Privacy Policy that covers aspects of how we collect, use, disclose, transfer and store your information. Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.

2. Collection of Personal Information

We use reasonable measures to maintain the security of your Personal Information. However, no company, organization, or online community, including the Company or the App, can fully eliminate security risks associated with personal information.

Information You Provide
In order to create an account with SAVE, we require information to verify your identity as a part of the registration process including:


ID Number

Date of Birth


Phone Number

Email Address


Marital Status

Level of Education


Ubudehe Category

Next of Kin names, relationship and phone number

Number of children

Number of dependents

Bank Account

MTN Mobile Money or Airtel Money Account

Transaction history

Upon receiving a request to deactivate your account information, we will immediately disconnect all connections to your financial institution, along with all personal information that you have provided upon the registration for your account. This means that the account information that you have provided is no longer retrievable and that you will have to create a new account or re-activate your account in the event that, subsequent to your request to delete the account, you elect to again register for the App.


We do not read your savings account balance. Therefore, the amount shown as money saved in the App may not be reflective of the money in your account. This information simply reflects the money that you have saved from SAVE and does not attempt to accurately state the total balance in your savings account.

Use of Personal Information

We collect your personal information to:

  • Provide the Services to you
  • Notify you about your account activity
  • Process transactions
  • For credit scoring
  • Provide customer support and resolve disputes
  • Identify, prevent, and report potentially prohibited fraudulent, or illegal activities.
  • Customize and improve your experience and the Services.
  • Notify you about important changes to the User Agreement terms and conditions.
  • Any other purpose that we disclose to you in the course of providing the Services to you.
  • We can also share your personal data with a third party entity with your consent.
  • Personal data can also be shared with facilitating organizations such as NGOs.

If you don't agree with any term in this Privacy Policy, please do not use the service. By downloading, or interacting with our website or other Services, you agree to the collection and use of your information in accordance with this Privacy Policy.

3. Privacy Questions

If you have any questions or concerns about Exuus 's Privacy Policy or data processing or if you would like to make a complaint about a possible breach of local privacy laws, please contact us at support@getsave.io or info@exuus.com

4. Update

Exuus may update its Privacy Policy from time to time, which will not reduce your rights under this Privacy Policy. When we change the policy in a material way, a notice will be posted on our website along with the updated Privacy Policy. If you do not agree to any modifications to this Policy, you could immediately stop all use of all the Services. Your continued use of the Service following the posting of any modifications to this Policy will constitute your acceptance of the revised Policy.